We check and recheck before dispatching our products. You will receive the product in best condition. But if you find any damage or defect, please initiate your return in 48 hours with a reference picture/video and order number. Drop us a mail at firstname.lastname@example.org While returning / exchanging products, please ensure they’re in their original pack. We will arrange a reverse pickup in 4-5 working days from the date of request. Refund shall be made through the original payment mode within 7 business days. please note that if from any place we are unable to pick up the parcel, the customer is requested to send it back, the charges of courier may be reimbursed to the customer account.